Remote and On-site IT Support
Friendly help with laptops, printers, email, accounts, Microsoft 365, Wi-Fi, devices, and day-to-day technical problems.
garan.cloud
practical IT help for South Wales businesses.
Websites, business email, Microsoft 365, remote support, WordPress, Shopify, documentation, automation and AI tools for small teams who want things to work properly without the jargon.
services
Practical help for local businesses, from quick fixes to smarter systems.
Websites and Online Presence
Starter websites, landing pages, custom domains, WordPress fixes, Shopify help, hosting guidance, and practical refreshes.
Email and Microsoft 365
Business email, domain records, Outlook, Teams, SharePoint, user setup, migrations, permissions, and sensible security basics.
Automation, AI and Documentation
Small workflows, AI helpers, customer-service bots, internal knowledge tools, process notes, and documentation that saves time.
pricing
Clear starting prices, with fixed quotes for anything more involved.
Start here
Discovery call
£30
30-45 minutes to understand the problem, talk through options, and propose a sensible quote or next step.
book a discovery callRemote support
For email, Microsoft 365, websites, accounts, software, devices and general troubleshooting.
On-site support
Available within 25 miles. Further travel is charged at 45p per mile plus the hourly rate.
Emergency support
For urgent, out-of-hours or business-critical issues where you need fast help.
Full day
A focused 7.5-hour day for setup work, documentation, migrations or improvement work.
Ongoing support
Includes either 2 remote support jobs or 1 on-site support job per month, plus discounted additional work while active.
common projects
Fixed starting points for the jobs small businesses ask for most.
Business email setup
From £150
Custom domain email, mailbox setup, DNS records, Outlook configuration and basic security guidance.
Starter website
From £300
A clean one-page website for a local business, with domain and hosting guidance.
Website refresh
£300-£700
Improve an existing website depending on complexity, platform, content and design needs.
Microsoft 365 setup
From £250
Users, email, Teams, SharePoint basics, permissions, security settings and handover notes.
Automation or AI starter
£200-£500
A small workflow, chatbot, customer-service helper, FAQ assistant or internal admin tool. Larger projects are quoted separately.
Documentation
From £50
Process guides, system notes, handover packs, support checklists or knowledge base articles, priced by complexity.
Time is chargeable whether an issue can be fully resolved or not, because investigation, travel and troubleshooting still take time. Some services also require ongoing third-party costs such as Microsoft 365 licences, AI API credits, website hosting, domains, plugins or platform subscriptions. Wherever possible, I will suggest the cheapest suitable plan, low-cost option or free alternative that still meets the requirement.
who I help
Useful for any organisation that needs a practical helping hand with technology.
I can help businesses and organisations of any size, from family-run companies and early-stage startups through to established teams that need extra support, clearer systems, better online tools, or someone reliable to help move a technical problem forward.
selected work
Recent outcomes that show the deeper technical work behind the friendly front door
Service Desk Implementation
Overhauled ITSM for a 400-user organisation with SysAid, custom workflows, self-service, and SysAid AI.
Veeva Vault AI Workflow
Built an OpenAI assistant continuously updated from SOP/WI document changes with source-cited answers.
Datacentre and Cloud Migration
Migrated infrastructure from physical servers to VxRail vSphere and then onward into Azure Local environments.
contact
Need a hand with your website, email, Microsoft 365 or business systems?
Tell me what is slowing you down and I will map a practical next step, whether it is a quick fix, a small setup job, or a larger improvement project.