work
A snapshot of practical outcomes focused on uptime, speed, and better support experiences.
case studies
Completely overhauled ITSM in a 400-user organisation by replacing the legacy tool with SysAid, designing custom workflows, deploying a self-service portal, and enabling SysAid AI for faster and more consistent service delivery.
Produced polished admin and end-user documentation, SOP/WI guides, and recorded training videos to improve user adoption and reduce repeat support requests.
Built custom Nvidia-backed AI servers for local LLM workloads, integrated vector databases and MCP servers, and delivered custom front-end experiences that answer internal operational questions.
Built an OpenAI-powered assistant that continuously ingests daily SOP/WI updates from the document management environment and returns accurate, source-cited responses.
Migrated from multiple physical servers to VxRail vSphere, then led transition planning and execution into Azure Local to modernise resilience and operational flexibility.
Set up and managed VMware Horizon environments, then planned and delivered migration into Azure Virtual Desktop for improved scalability and control.
Built a TeamViewer remote-control model for IT teams, then migrated to BeyondTrust Remote Support and integrated with BeyondTrust Privileged Access Management.
Designed and deployed multiple in-depth Windows Autopilot and Intune policy sets for secure and repeatable endpoint rollout.
Assisted a 300-laptop estate in identifying and clearing Windows 11 upgrade blockers with zero physical intervention.
platform proficiency
